Effective Date: Dec 11, 2025
This Privacy Policy describes how Flowmateplus (the “Company,” “we,” “us,” or “our”) collects, uses, processes, and discloses your information, including Personal Data, in connection with your access to and use of our mobile application and website (collectively, the “Services”).
1. Information We Collect
We collect information to provide you with the services, track health metrics, and improve the Flowmateplus experience. The data we collect generally falls into three categories:
A. Personal Health Data (Sensitive Data)
This is the core data required to use Flowmateplus features. It is collected directly from you when you input it into the app.
- Menstrual Cycle Data: Start and end dates, flow intensity, symptoms, mood, and predictions.
- Reproductive Health: Ovulation dates, fertility windows, sexual activity logs, contraception methods.
- Motherhood/Pregnancy Data: Due dates, pregnancy progress, postpartum recovery, baby feeding, and milestone logs.
- Menopause Data: Symptom tracking (hot flashes, sleep, mood), hormone replacement therapy (HRT) logs.
- Physical Wellness Data: Weight, height, activity/exercise logs, sleep patterns, nutrition/dietary logs.
B. Account and Identification Data
This data is used to create and manage your account.
- Contact Details: Name, email address, phone number.
- Demographic Data: Date of birth, gender assigned at birth, life stage (e.g., trying to conceive, postpartum).
- Account Credentials: Encrypted password.
C. Usage and Technical Data
This data helps us understand how the app is used and allows for performance and security improvements.
- Device Information: IP address, device ID, operating system, browser type.
- Usage Logs: Features accessed, time spent, interaction patterns, crash reports.
- Geolocation Data: General location (e.g., country) derived from your IP address. (We do not track precise real-time location unless necessary for a specific feature and with explicit consent.)
2. How We Use Your Information
We use your Personal Data primarily to provide, maintain, and improve the Services.
| Purpose | Data Categories Used | Legal Basis (e.g., GDPR) |
| Service Provision | Health Data, Account Data | Contractual Necessity |
| Personalisation | Health Data, Usage Data | Legitimate Interest / Consent |
| Communication | Contact Data, Usage Data | Legitimate Interest |
| Security & Safety | Technical Data, Account Data | Legal Obligation / Legitimate Interest |
| Research & Analytics | Anonymised/Aggregated Data | Legitimate Interest |
3. Data Protection and Security
We are committed to protecting your highly sensitive health information.
- Encryption: All data is transmitted using secure socket layer technology (SSL/TLS) and stored using state-of-the-art encryption.
- Access Control: Access to Personal Data is strictly limited to authorised Flowmateplus employees and third parties who require the data to perform their functions.
- Data Minimisation: We only collect data necessary to provide the Services.
4. Sharing and Disclosure
We do not sell your Personal Health Data. We only share data under the following circumstances:
- With Your Consent: For example, if you choose to share your data with a medical professional or integrate with a third-party service (e.g., a smart scale).
- Service Providers: We use trusted third-party providers (e.g., cloud hosting, analytics, email providers) to assist us in operating the Services, who are contractually bound to keep your data confidential and secure.
- Legal Compliance: If required by law, subpoena, or valid legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to the new entity adhering to this Privacy Policy.
5. Your Rights (e.g., GDPR & CCPA)
Depending on your location, you may have the following rights regarding your data:
- Right to Access: The right to request copies of your Personal Data.
- Right to Rectification: The right to request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): The right to request that we delete your Personal Data.
- Right to Restriction of Processing: The right to request that we limit the way we use your data.
- Right to Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: The right to object to processing based on our legitimate interests.
To exercise any of these rights, please contact us at [Privacy Policy Contact Email].
6. Data Retention
We retain your Personal Data for as long as your account is active or as needed to provide you with the Services. If you delete your account, we will delete your data within [Number] days, unless retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.
7. Children’s Privacy
Flowmateplus is not intended for use by individuals under the age of [13 or 16, depending on jurisdiction]. We do not knowingly collect Personal Data from children. If we become aware that a child has provided us with Personal Data, we will take steps to delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at: care@flowmateplus.com